- general policies and procedures
OvationTix charges the Hampton Theatre Company 13.75% on each ticket sale. The company has for several years been absorbing those fees as a courtesy to our customers, but unfortunately can no longer afford to do so. The company has decided to split the fee with our patrons. The HTC will pass along OvationTix's 10% service fee and absorb the credit card fee of 3.75%. We hope our patrons will understand.
Those arriving after the lights have gone down must sit in the back of the theater until intermission, subject to seating availability.
FOOD & DRINK
No outside food or beverages, with the exception of water, will be allowed inside the theater. The theater refreshment stand offers coffee, tea, cold drinks and cookies before the show and during intermission. Proceeds from the refreshment stand go to the Peter Marbury Memorial Scholarship Fund, honoring a graduating senior from Westhampton Beach High School each year.
Audience members are requested to TURN OFF all electronic devices including cell phones and pagers when entering the theater. Photography and recording during performances are prohibited.
TICKET EXCHANGES AND REFUNDS
The HTC is happy to exchange tickets for another performance of the same play, but exchanges must be requested no later than two hours before curtain time on the day of the original tickets. Tickets may not be exchanged after the performance has taken place. No refunds will be issued for tickets unless a performance is cancelled due to the weather. See WEATHER section below.
AGE RECOMMENDATIONS AND RESTRICTIONS
For the majority of HTC shows, we recommend children be at least age 12. Children under 5 are never admitted. If a patron is unsure about the age appropriateness of a particular production, it is suggested that they call the box office (631-653-8955).
IN CASE OF BAD WEATHER OR POWER OUTAGE
If the HTC is forced to cancel a performance due to bad weather or a weather-related power outage at the theater, the HTC will attempt to notify all patrons by e-mail or phone and publicize the cancellation on local radio. However, if in doubt, it is suggested that audience members call or e-mail the theater for updates (631-653-8955; firstname.lastname@example.org). If a performance is cancelled, the company will reschedule or refund tickets.
The HTC house management staff reserves the right to escort disruptive patrons from the theater at any time.